Help

Please read the following to answer the most commonly asked questions.

For Creators

  1. Click the “Register” link in the header (desktop) or in the top-right dropdown menu (mobile).
  2. Enter your information in the form.
  3. Your account will be instantly created.
  1. Click the “Montages” link in the header (desktop) or in the top-right dropdown menu (mobile).
  2. Click the “New Montage” button:
  3. Fill in the form with the required information:
    • Occasion -- choose from the dropdown menu
    • Recipient Name
    • Recipient Email Address -- No email will be sent until you explicitly say so
    • Montage Name -- eg. John's 30th Birthday
    • Title Message -- eg. Happy 30th Birthday John! - Will be displayed over the intro photo at the start of the video
    • Description -- Will be shown to friends and family before submitting their video
    • Videos Due By --select date and time
  4. Click “Save” to complete.
  1. Login to Chatty Heads and click the “Montages” link in the header (desktop) or in the top-right dropdown menu (mobile).
  2. At the bottom of the montage preview box, you’ll find two links:
  3. You can copy the link (see button in the image above), then you can send it to friends and family via text, email, or social media. OR,
  4. You can copy the pre-written invitation email, paste it into your email software and send it to as many people as you wish.
  1. Login to Chatty Heads and click the “Montages” link in the header (desktop) or in the top-right dropdown menu (mobile).
  2. In the Montage preview box, find the link that reads: Upload Video. Click this link.
  3. Fill in the form with the following information:
    • Name -- Your name will appear briefly in text at the bottom of the video.
    • Email address -- Your email will only be shared with the organizer and the recipient.
    • Upload a photo -- Add a fave photo of yourself and/or the recipient to be shown for 3 seconds before your video (This is optional - but awesome!)
    • Add a video -- you can record a video or you can upload an existing video.
  4. After you have added a video, a button that says "Save when happy" will appear. Click this button and your video will save. (You can choose to rerecord the video or upload a different video before saving.)
  5. It might take a few minutes for your video to process and save to the site. You will receive an email when it's finished.

NOTE: As the video creator, you can upload videos for other people too.

  1. Login to Chatty Heads and click the “Montages” link in the header (desktop) or in the top-right dropdown menu (mobile).
  2. In the Montage preview box, find the link that reads: X number of Videos Contributed. Click this link.
  3. You will see a list of videos contributed so far.
  1. Login to Chatty Heads and click the “Montages” link in the header (desktop) or in the top-right dropdown menu (mobile).
  2. In the Montage preview box, find the link that reads: Choose A Background Song. Click this link.
  3. To play a sample of a song, press the play button next to it:
  4. Click the music note next to the song title to select it: (You can tell which song is selected because the music note next to it will be solid black)
  5. Once you click the music note to select, you will be returned to the Montage page.
  1. Login to Chatty Heads and click the “Montages” link in the header (desktop) or in the top-right dropdown menu (mobile).
  2. In the Montage preview box, find the link that reads: X number of Videos Contributed. Click this link.
  3. You will see a list of videos contributed so far.
  4. Click the “Sort Videos” button in the upper right corner of the page:
  5. Drag and drop the videos in the list to reorder:
  6. When you are finished, click the X in the upper right to return to the video montage page.
  1. Login to Chatty Heads and click the “Montages” link in the header (desktop) or in the top-right dropdown menu (mobile).
  2. In the Montage preview box, find the link that reads: X number of Videos Contributed. Click this link.
  3. You will see a list of videos contributed so far.
  4. Click the “Generate Montage” button in the upper right corner of the page:
  5. If you have not yet paid for your video montage, you will be prompted to enter your credit card information.
  6. Next, your video montage will be generated. This can take a few minutes, but we will send you an email once your montage is ready to view.
  7. When it has finished, you can view the montage by clicking the link in the email notification or by clicking “Play Montage” on the montage preview screen on the Chatty Heads website.
  8. You can copy the link to the montage viewing page and send to the recipient or anyone else you wish. You can also download the video montage if you choose.

If you want to change the order of submitted videos, change the music, or if someone contributes another video after you’ve already generated the montage (hey-- it happens!) you can regenerate your video montage.

  1. Make sure your video is set up with the change you made.
  2. Click “Play Montage” on the montage preview screen on the Chatty Heads website.
  3. The montage will load in a new page.
  4. Click the “Regenerate Montage” button at the bottom of the page:
  5. The new version of the montage will save. This can take a few minutes depending on how long your montage is, but we will send you an email once the new version is ready to view.

Yes -- the due date you assign when you create the montage is just a guideline for your contributors -- they can continue to submit videos after it has passed.

If you would like to stop accepting video submissions after the due date has passed, click the “Close Recording Page” button on the montage preview:

  1. After you have generated your montage (see instructions above), you will receive an email letting you know it is ready to view.
  2. You can view the montage by clicking the link in the email notification or by clicking “Play Montage” on the montage preview screen on the Chatty Heads website.
  3. The montage will load in a new page.
  4. Click the “Copy Link” button at the bottom of the page:
  5. Now you can send the link to the recipient or anyone else you wish via text, email or by posting the link to your favorite social media site.

For Contributors

You do not need a Chatty Heads account to contribute a video to a montage.
  1. Click the link that the montage organizer sent you. You do not need a Chatty Heads account to contribute a video. If you have a Chatty Heads account, you do not need to be logged in.
  2. Fill in the form with the following information:
    • Name -- Your name will appear briefly in text at the bottom of the video.
    • Email address -- Your email will only be shared with the organizer and the recipient.
    • Upload a photo -- Add a fave photo of yourself and/or the recipient to be shown for 3 seconds before your video (This is optional - but awesome!)
    • Add a video -- you can record a video or you can upload an existing video.
  3. After you have added a video, a button that says "Save when happy" will appear. Click this button and your video will save. (You can choose to rerecord the video or upload a different video before saving.)
  4. It might take a few minutes for your video to process and save to the site. You will receive an email when it's finished.
Yes! When you submit your video, you will receive an email confirmation after it has saved to the site. This email will include a link that you can click to view your submission or make changes. Be sure to make any changes before the due date!
You can pre-record your video with filters, backgrounds, or other special effects in any app or software that you choose (such as Instagram, Snapchat, etc.), then upload it when you add your video to the montage. We make it easy to import videos from your favorite social media platform!

If the sections above don't answer your question email us at smile@chattyheads.com.